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Configuring intelligent routing
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チャレンジ
Configuring intelligent routing
2 タスク
10 分
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring Rule resolution
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チャレンジ
Configuring Rule resolution
2 タスク
25 分
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Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...
Configuring the Email Manager portal
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チャレンジ
Configuring the Email Manager portal
3 タスク
15 分
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating a case completion prediction
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チャレンジ
Creating a case completion prediction
3 タスク
15 分
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U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a case from an email
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チャレンジ
Creating a case from an email
4 タスク
20 分
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a fraud prediction
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チャレンジ
Creating a fraud prediction
3 タスク
15 分
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a new entity
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チャレンジ
Creating a new entity
5 タスク
15 分
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating a Pega Email Bot
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チャレンジ
Creating a Pega Email Bot
2 タスク
15 分
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
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チャレンジ
Creating an email account
1 タスク
10 分
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Creating and managing teams of users
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チャレンジ
Creating and managing teams of users
5 タスク
15 分
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...