Search
Creating a composite tab
-
チャレンジ
Creating a composite tab
2 タスク
5 分
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a custom business report
-
チャレンジ
Creating a custom business report
4 タスク
15 分
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating an Insight
-
チャレンジ
Creating an Insight
2 タスク
15 分
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating Insights for BAs
-
チャレンジ
Creating Insights for BAs
2 タスク
25 分
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
-
チャレンジ
Creating reports that combine data from multiple classes
2 タスク
30 分
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Customizing the user interface for agents
-
チャレンジ
Customizing the user interface for agents
2 タスク
15 分
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Deploying a mobile app for Pega Platform
-
チャレンジ
Deploying a mobile app for Pega Platform
2 タスク
30 分
-
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Designing a mobile app experience
-
チャレンジ
Designing a mobile app experience
4 タスク
15 分
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Leveraging reports in the contact center
-
チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Reviewing log files
-
チャレンジ
Reviewing log files
1 タスク
15 分
-
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...