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Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Quality visualization for a Pega Platform application
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モジュール
Quality visualization for a Pega Platform application
3 トピック
25 分
All Products -
This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...
Testing practices for Pega applications
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モジュール
Testing practices for Pega applications
4 トピック
41 分
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Testing your application
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モジュール
Testing your application
6 トピック
1時間 5 分
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Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
The Deployment Manager pipeline
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モジュール
The Deployment Manager pipeline
5 トピック
38 分
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This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...
Working with a deployment pipeline
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モジュール
Working with a deployment pipeline
6 トピック
39 分
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In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
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モジュール
Working with the Merge pipeline
5 トピック
34 分
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...
Adding dynamic functionality to a button
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チャレンジ
Adding dynamic functionality to a button
2 タスク
10 分
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
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チャレンジ
Adding fields to Views
4 タスク
20 分
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Configuring a dashboard
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チャレンジ
Configuring a dashboard
2 タスク
30 分
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...