Search
Configuring a full Case View
-
チャレンジ
Configuring a full Case View
2 タスク
10 分
-
The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a form View
-
チャレンジ
Configuring a form View
2 タスク
10 分
-
After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...
Setting a visibility condition for form content
-
チャレンジ
Setting a visibility condition for form content
1 タスク
5 分
-
The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Configuring a coaching tip
-
チャレンジ
Configuring a coaching tip
2 タスク
15 分
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
チャレンジ
Configuring a common phrase
2 タスク
15 分
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Creating data relationships in Views
-
チャレンジ
Creating data relationships in Views
4 タスク
10 分
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Customizing the user interface for agents
-
チャレンジ
Customizing the user interface for agents
2 タスク
15 分
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Localizing a UI form
-
チャレンジ
Localizing a UI form
3 タスク
45 分
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Updating a dialog
-
チャレンジ
Updating a dialog
1 タスク
15 分
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Business Architect Essentials
-
Instructor Led Training
Business Architect Essentials
5 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...