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Creating a SOAP connector
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チャレンジ
Creating a SOAP connector
3 タスク
30 分
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Human Resources (HR) business partners use a legacy application to locate discount services available to employees near their home location. This...
Creating an Insight
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チャレンジ
Creating an Insight
2 タスク
15 分
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating and setting application variables
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チャレンジ
Creating and setting application variables
2 タスク
15 分
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GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating data relationships for BAs
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チャレンジ
Creating data relationships for BAs
2 タスク
10 分
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In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...
Creating data relationships in Views
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チャレンジ
Creating data relationships in Views
4 タスク
10 分
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating Insights for BAs
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チャレンジ
Creating Insights for BAs
2 タスク
25 分
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
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チャレンジ
Creating reports that combine data from multiple classes
2 タスク
30 分
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating work status values
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チャレンジ
Creating work status values
2 タスク
10 分
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Integrating external customer service data
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チャレンジ
Integrating external customer service data
5 タスク
30 分
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
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チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...