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Mission

Low-Code App Builder Extended

1 Mission

18 Modules

18 Challenges

22 hrs 35 mins

Visible to: All users
Beginner
Pega Platform 8.7
Case Management
Data Integration
User Experience
App Studio
Mobile
Reporting
English

Continue learning about low-code application development using Pega Platform™.

Available in the following missions:

System Architect v4 Business Architect v4
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Low-Code App Builder

  • Mission

    Low-Code App Builder

    10 Modules

    9 Challenges

    10 hrs 10 mins

  • An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Application development management

  • Module

    Application development management

    3 Topics

    45 mins

  • Project team members use Agile Workbench to create, view and update user stories, bugs, and feedback items related to application development. The...

Refining an Agile Workbench backlog

  • Challenge

    Refining an Agile Workbench backlog

    5 Tasks

    30 mins

  • Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Sizing a Pega Platform project

  • Module

    Sizing a Pega Platform project

    2 Topics

    25 mins

  • Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Sizing a Pega Platform project

  • Challenge

    Sizing a Pega Platform project

    2 Tasks

    15 mins

  • Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...

Adding optional Actions to a workflow

  • Module

    Adding optional Actions to a workflow

    1 Topic

    15 mins

  • Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

Adding optional Actions to a workflow

  • Challenge

    Adding optional Actions to a workflow

    1 Task

    5 mins

  • InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...

Automating workflow decisions

  • Module

    Automating workflow decisions

    1 Topic

    15 mins

  • Automate decision-making to reduce processing time and ensure consistency between cases.

Control the workflow based on business context

  • Challenge

    Control the workflow based on business context

    3 Tasks

    10 mins

  • When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

Automation shapes in the Case Life Cycle

  • Module

    Automation shapes in the Case Life Cycle

    1 Topic

    20 mins

  • Pega Platform™ provides different automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the case...

Attaching PDF files to a case

  • Challenge

    Attaching PDF files to a case

    2 Tasks

    10 mins

  • InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Creating a child Case

  • Module

    Creating a child Case

    1 Topic

    15 mins

  • Create child cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Creating a child Case

  • Challenge

    Creating a child Case

    2 Tasks

    10 mins

  • InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...

Identifying duplicate Cases

  • Module

    Identifying duplicate Cases

    1 Topic

    10 mins

  • Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Adding a duplicate Case Type search

  • Challenge

    Adding a duplicate Case Type search

    3 Tasks

    10 mins

  • InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...

Skipping a Process or a Stage

  • Module

    Skipping a Process or a Stage

    1 Topic

    10 mins

  • Skip processes and entire stages that are unnecessary in certain situations so that cases can process with increased efficiency and flexibility. 

Skipping a process based on business context

  • Challenge

    Skipping a process based on business context

    1 Task

    10 mins

  • Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

Pausing and resuming Case processing

  • Module

    Pausing and resuming Case processing

    1 Topic

    15 mins

  • Enforce dependencies using the Wait step. The Wait step allows you to pause and resume case processing when the case meets conditions that you define...

Pausing and resuming Case processing

  • Challenge

    Pausing and resuming Case processing

    1 Task

    10 mins

  • InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service stage, the customer...

Validating data against business logic

  • Module

    Validating data against business logic

    1 Topic

    15 mins

  • Validate user data against business logic to avoid invalid data within applications.

Validating data against business logic

  • Challenge

    Validating data against business logic

    1 Task

    10 mins

  • Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...

Exploring application data with Insights

  • Module

    Exploring application data with Insights

    1 Topic

    15 mins

  • Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Gaining insight into business efficiency

  • Module

    Gaining insight into business efficiency

    2 Topics

    25 mins

  • Design reports to analyze case data and provide insight into processes and workflows.

Creating a custom business report

  • Challenge

    Creating a custom business report

    3 Tasks

    15 mins

  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Configuring UI elements

  • Module

    Configuring UI elements

    3 Topics

    30 mins

  • Learn how to apply defined styles to UI controls and elements to improve application branding and appearance.

Setting a visibility condition for form content

  • Challenge

    Setting a visibility condition for form content

    1 Task

    5 mins

  • The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

Adding dynamic functionality to a button

  • Challenge

    Adding dynamic functionality to a button

    2 Tasks

    10 mins

  • After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Configuring Portal content

  • Module

    Configuring Portal content

    2 Topics

    20 mins

  • Tailor the user experience based on channel and persona to allow users to perform their jobs more efficiently.

Configuring a Portal

  • Challenge

    Configuring a Portal

    1 Task

    10 mins

  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Configuring a dashboard

  • Module

    Configuring a dashboard

    1 Topic

    15 mins

  • Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.

Configuring a dashboard

  • Challenge

    Configuring a dashboard

    2 Tasks

    30 mins

  • During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

Designing a mobile app experience

  • Module

    Designing a mobile app experience

    2 Topics

    25 mins

  • Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

Designing a mobile app experience

  • Challenge

    Designing a mobile app experience

    4 Tasks

    15 mins

  • GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...

Calculating fields using Decision tables

  • Module

    Calculating fields using Decision tables

    1 Topic

    25 mins

  • In App Studio, Pega Platform™ allows you to calculate the value of a field using a decision table. Decision tables are a helpful approach when you...

Calculating fields using Decision tables

  • Challenge

    Calculating fields using Decision tables

    2 Tasks

    15 mins

  • GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...

Inviting users to an application

  • Module

    Inviting users to an application

    1 Topic

    10 mins

  • Add personas and channel interfaces to an application and assign users to personas based on how they interact with a case.

Creating users and roles

  • Challenge

    Creating users and roles

    4 Tasks

    10 mins

  • GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

mission badge: Low-Code App Builder Extended

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