Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...

Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...