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Case Management Intermediate

Preparation for 1:1 Customer Engagement Implementation

  • Mission

    Preparation for 1:1 Customer Engagement Implementation

    2 Modules

    9 Challenges

    6 hrs 30 mins

    Visible to all users
  • Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...

Updating assignment routing

Adding a new property to an existing entity

  • Challenge

    Adding a new property to an existing entity

    4 Tasks

    20 mins

    Visible to all users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Adding clickstream data to a customer profile

  • Challenge

    Adding clickstream data to a customer profile

    6 Tasks

    30 mins

    Visible to all users
  • U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to their customers on its website. The data scientists want to...

Overriding case urgency

Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

Configuring application rulesets

Configuring parallel processing

Configuring case locking

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