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Pega Customer Decision Hub Foundation

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    Accessibility in your project plan

    • Module

      Accessibility in your project plan

      5 Topics

      1 hr 5 mins

      Visible to: All users
    • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

    Authenticating customers using Digital Messaging

    • Module

      Authenticating customers using Digital Messaging

      2 Topics

      20 mins

      Visible to: All users
    • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

    Best practices for building accessibility into Pega applications

    • Module

      Best practices for building accessibility into Pega applications

      5 Topics

      1 hr 15 mins

      Visible to: All users
    • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

    Business conditions

    • Module

      Business conditions

      2 Topics

      20 mins

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

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