Search
Predicting fraud
-
Module
Predicting fraud
1 Topic
15 mins
-
Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
The Prepare phase and project kickoff
-
Module
The Prepare phase and project kickoff
7 Topics
1 hr 15 mins
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Production readiness during the Adopt phase
-
Module
Production readiness during the Adopt phase
4 Topics
50 mins
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Setting chat and messaging behavior
-
Module
Setting chat and messaging behavior
4 Topics
35 mins
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Working in the Patient 360 profile
-
Module
Working in the Patient 360 profile
8 Topics
1 hr 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Adding a duplicate Case search for BAs
-
Challenge
Adding a duplicate Case search for BAs
4 Tasks
15 mins
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a duplicate Case Type search
-
Challenge
Adding a duplicate Case Type search
3 Tasks
10 mins
-
InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...
Adding an external data source to a data type
-
Challenge
Adding an external data source to a data type
6 Tasks
30 mins
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
-
Challenge
Adding data records to a data object
3 Tasks
10 mins
-
When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
-
Challenge
Adding fields to Views
4 Tasks
20 mins
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...