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Pega Customer Decision Hub Foundation

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    DevOps

    • Module

      DevOps

      5 Topics

      50 mins

      All Products Visible to: All users
    • This module outlines the concepts, importance, and the implementation of DevOps practices.

    Implementing service requests

    • Module

      Implementing service requests

      3 Topics

      20 mins

      Pega Customer Service 8.7 Visible to: All users
    • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

    Monitoring your contact center with Insights

    • Module

      Monitoring your contact center with Insights

      2 Topics

      15 mins

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Pega Customer Service Case Management Edition introduction

    • Module

      Pega Customer Service Case Management Edition introduction

      3 Topics

      20 mins

      Pega Customer Service 8.7 Visible to: All users
    • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

    Creating a new entity

    Creating new aggregates on streamable data

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