Search
Team application development
-
Module
Team application development
1 Topic
20 mins
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Designing reports with multiple sources
-
Module
Designing reports with multiple sources
4 Topics
55 mins
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Initiating a call from a messaging interaction
-
Module
Initiating a call from a messaging interaction
1 Topic
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Topics
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Setting chat and messaging behavior
-
Module
Setting chat and messaging behavior
4 Topics
35 mins
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Creating Insights for BAs
-
Challenge
Creating Insights for BAs
2 Tasks
25 mins
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating a custom business report
-
Challenge
Creating a custom business report
4 Tasks
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Designing a mobile app experience
-
Challenge
Designing a mobile app experience
4 Tasks
15 mins
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
-
Challenge
UI für eine mobile App entwerfen
3 Tasks
15 mins
-
Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
Configuring application Rulesets
-
Challenge
Configuring application Rulesets
1 Task
20 mins
-
The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...