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Case Management Intermediate

  • Mission

    Case Management Intermediate

    5 Modules

    5 Challenges

    6 hrs 5 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

Application migration

  • Module

    Application migration

    5 Topics

    40 mins

    Visible to all users
  • An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Application rulesets

  • Module

    Application rulesets

    3 Topics

    35 mins

    Visible to all users
  • Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...

Application versioning

  • Module

    Application versioning

    3 Topics

    30 mins

    Visible to all users
  • Pega Platform™ provides the ability to preserve a version of an application. You can edit application functionality in a new version of the...

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Configuring cascading approvals with an authority matrix

Debugging system performance

  • Module

    Debugging system performance

    4 Topics

    1 hr 15 mins

    Visible to all users
  • Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Decision tables and trees

  • Module

    Decision tables and trees

    7 Topics

    1 hr 40 mins

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

Duplicate and temporary cases

  • Module

    Duplicate and temporary cases

    4 Topics

    30 mins

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

Extending service-level agreement configurations

  • Module

    Extending service-level agreement configurations

    4 Topics

    40 mins

    Visible to all users
  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

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