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Adding optional Actions to a workflow
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Modul
Adding optional Actions to a workflow
Archived
1 Thema
15 Min.
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Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.
Attaching PDF files to a case
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Modul
Attaching PDF files to a case
Archived
2 Themen
20 Min.
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Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.
Approvals and SLAs
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Modul
Approvals and SLAs
Archived
3 Themen
35 Min.
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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Approving cases with an authority matrix
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Modul
Approving cases with an authority matrix
Archived
2 Themen
25 Min.
Pega Platform 8.2 -
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Completing work on time
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Modul
Completing work on time
Archived
2 Themen
25 Min.
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Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Automating decisions with decision tables
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Modul
Automating decisions with decision tables
Archived
2 Themen
20 Min.
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Pega Platform™ allows you to design complex decision logic by using decision tables. Decision tables are a helpful approach when you must test the...
Automating decisions with decision trees
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Modul
Automating decisions with decision trees
Archived
4 Themen
30 Min.
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Pega Platform™ allows you to design complex decision logic by using decision trees. Decision trees can evaluate against different test conditions and...
Automating workflow decisions
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Modul
Automating workflow decisions
Archived
1 Thema
15 Min.
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Automate decision-making to reduce processing time and ensure consistency between cases.
Automation shapes in the Case Life Cycle
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Modul
Automation shapes in the Case Life Cycle
Archived
1 Thema
20 Min.
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Pega Platform™ provides different automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the case...
Inviting users to an application
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Modul
Inviting users to an application
Archived
1 Thema
10 Min.
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Add users to an application and assign users to roles based on how they interact with a case.