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Suggested knowledge articles
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Modul
Suggested knowledge articles
3 Themen
20 Min.
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Toolbox usage for basic automations
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Modul
Toolbox usage for basic automations
6 Themen
31 Min.
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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Modul
Toolbox usage for simple automations
8 Themen
50 Min.
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...
Working with Voice AI models
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Modul
Working with Voice AI models
2 Themen
15 Min.
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Adding and configuring adapters
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Challenge
Adding and configuring adapters
2 Aufgaben
15 Min.
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
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Challenge
Adding framework components to a solution
8 Aufgaben
45 Min.
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The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Aufgaben
30 Min.
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
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Challenge
Debugging application errors
4 Aufgaben
20 Min.
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Applying advanced automation techniques and best practices
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Challenge
Applying advanced automation techniques and best practices
5 Aufgaben
35 Min.
Pega Robotic Automation 22.1 -
While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...
Creating and managing teams of users
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Challenge
Creating and managing teams of users
5 Aufgaben
15 Min.
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...