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Approvals and SLAs

Assigning and completing work for Business Architects

Automating workflow decisions

Automation shapes in the Case Life Cycle

Building the customer analytical data model

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    Building the customer analytical data model

    9 Themen

    1 Std. 55 Min.

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  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

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    Building the Customer Insights Cache

    9 Themen

    1 Std. 45 Min.

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Calculating fields using Decision tables

Cascading approvals

Case Life Cycle design for Business Architects

Case Management

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