Search
Pega Customer Decision Hub Foundation
-
Mission
Pega Customer Decision Hub Foundation
5 Module
7 Challenges
4 Std. 30 Min.
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Process AI Essentials
-
Mission
Pega Process AI Essentials
4 Module
3 Challenges
3 Std. 5 Min.
-
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Module
11 Challenges
7 Std. 10 Min.
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
System Architect
-
Mission
System Architect
3 Missions
18 Module
16 Challenges
1 day 20 Std. 35 Min.
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Business conditions
-
Modul
Business conditions
2 Themen
20 Min.
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
DevOps
-
Modul
DevOps
5 Themen
50 Min.
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Next best action and customer interactions
-
Modul
Next best action and customer interactions
2 Themen
20 Min.
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Customer Service performance considerations
-
Modul
Pega Customer Service performance considerations
3 Themen
30 Min.
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Aufgaben
5 Min.
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...