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Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Configuring Constellation applications
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Modul
Configuring Constellation applications
7 Themen
1 Std. 33 Min.
Pega Platform 8.8 -
Hinweis: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...
Configuring Cosmos React applications
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Modul
Configuring Cosmos React applications
7 Themen
1 Std. 33 Min.
Pega Platform 8.7 -
In this module, learn to configure Cosmos React applications on the Constellation JS architecture. Explore the following aspects of Cosmos React and...
Creating custom tabs
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Modul
Creating custom tabs
2 Themen
25 Min.
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Defining a customer Microjourney
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Modul
Defining a customer Microjourney
5 Themen
50 Min.
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Customizing the appearance of a form
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Modul
Customizing the appearance of a form
4 Themen
40 Min.
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Organize information for end-users by using layouts and controls for easy navigation through forms.
Customizing the customer service user interface
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Modul
Customizing the customer service user interface
2 Themen
15 Min.
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Tracking and auditing changes to data
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Modul
Tracking and auditing changes to data
1 Thema
15 Min.
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Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Low-code defined
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Modul
Low-code defined
5 Themen
50 Min.
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Design system history and definition
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Modul
Design system history and definition
3 Themen
41 Min.
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This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...