Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...

Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...