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Routing work to users
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Reto
Routing work to users
2 Tareas
10 minutos
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Creating work status values
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Reto
Creating work status values
2 Tareas
10 minutos
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Assignment Overview
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Reto
Assignment Overview
1 Tarea
10 minutos
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U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...
Attaching PDF files to a case
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Reto
Attaching PDF files to a case
2 Tareas
10 minutos
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Auditing changes to the value of fields
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Reto
Auditing changes to the value of fields
1 Tarea
5 minutos
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HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Authoring Knowledge articles with Pega GenAI
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Reto
Authoring Knowledge articles with Pega GenAI
4 Tareas
5 minutos
Pega Knowledge '24.1 -
As a prompt manager for Pega Knowledge, you are tasked with updating the prompts currently used by knowledge article authors in your organization. To...
Automating Decisions with Decision tables
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Reto
Automating Decisions with Decision tables
2 Tareas
10 minutos
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
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Reto
Automating Decisions with Decision trees
2 Tareas
10 minutos
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Avoiding overexposure of actions in outbound
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Reto
Avoiding overexposure of actions in outbound
5 Tareas
15 minutos
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U+ Bank, a retail bank, currently sends credit card-related promotional emails to qualified customers.
Now, the business wants to prevent...
Implementing B2C mashup interfaces
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Reto
Implementing B2C mashup interfaces
4 Tareas
1 h
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Front Stage has been hand-entering every customer contact field at the beginning of every BookEvent case regardless of whether the customer is a...