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Pega Customer Decision Hub Foundation
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Misión
Pega Customer Decision Hub Foundation
5 Módulos
7 Retos
4 horas 30 minutos
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Process AI Essentials
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Misión
Pega Process AI Essentials
4 Módulos
3 Retos
3 horas 5 minutos
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Preparation for 1:1 Customer Engagement Implementation
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Misión
Preparation for 1:1 Customer Engagement Implementation
3 Módulos
11 Retos
7 horas 10 minutos
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
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Misión
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 Retos
1 h 30 minutos
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business...
System Architect
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Misión
System Architect
3 Misiones
18 Módulos
16 Retos
1 day 20 horas 35 minutos
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Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Implementing service requests
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Módulo
Implementing service requests
3 Temas
20 minutos
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Next best action and customer interactions
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Módulo
Next best action and customer interactions
2 Temas
20 minutos
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Customer Service Case Management Edition introduction
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Módulo
Pega Customer Service Case Management Edition introduction
3 Temas
20 minutos
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Presenting suggestions for agents
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Módulo
Presenting suggestions for agents
4 Temas
35 minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
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Reto
Configuring business conditions
2 Tareas
5 minutos
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...