Search
Out-of-the-box configurations
-
Módulo
Out-of-the-box configurations
7 Temas
49 minutos
-
Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...
Configuring chat queues and routing
-
Módulo
Configuring chat queues and routing
5 Temas
40 minutos
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a data relationship
-
Módulo
Creating a data relationship
2 Temas
30 minutos
-
Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Creating Data Objects
-
Módulo
Creating Data Objects
3 Temas
30 minutos
-
Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Creating workgroups and assignment types in Pega Robot Manager
-
Módulo
Creating workgroups and assignment types in Pega Robot Manager
1 Tema
10 minutos
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Defining a customer Microjourney
-
Módulo
Defining a customer Microjourney
5 Temas
50 minutos
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
The Data Model
-
Módulo
The Data Model
4 Temas
50 minutos
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Validating data against business logic
-
Módulo
Validating data against business logic
1 Tema
15 minutos
-
Validate user data against business logic to avoid invalid data within applications.