Search
Creating data relationships in Views
-
Reto
Creating data relationships in Views
4 Tareas
10 minutos
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating work status values
-
Reto
Creating work status values
2 Tareas
10 minutos
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Customizing the user interface for agents
-
Reto
Customizing the user interface for agents
2 Tareas
15 minutos
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Integrating external customer service data
-
Reto
Integrating external customer service data
5 Tareas
30 minutos
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Manipulating application data
-
Reto
Manipulating application data
2 Tareas
20 minutos
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
Reto
Manipulating application data for BAs
2 Tareas
20 minutos
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
Reto
Manipulating application data in Dev Studio
3 Tareas
20 minutos
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Saving data to a system of record
-
Reto
Saving data to a system of record
3 Tareas
10 minutos
-
The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Setting up data ingestion
-
Reto
Setting up data ingestion
7 Tareas
40 minutos
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Setting up integration to store data into Pega using realtime REST JSON
-
Reto
Setting up integration to store data into Pega using realtime REST JSON
8 Tareas
1 h
Pega Customer Decision Hub 8.7 -
MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...