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Pega Platform applications
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Module
Pega Platform applications
4 Rubriques
30 mins
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Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...
Pega positioning for Business Architects
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Module
Pega positioning for Business Architects
7 Rubriques
1h 40 mins
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As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
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Module
Pega tools that support Scrum for Business Architects
6 Rubriques
1h 45 mins
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Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Pega UX solution advantages
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Module
Pega UX solution advantages
7 Rubriques
1h 30 mins
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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Module
Pega UX solutions
4 Rubriques
1h
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Rubriques
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Routing Assignments to users
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Module
Routing Assignments to users
1 Rubrique
25 mins
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Saving data to a system of record
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Module
Saving data to a system of record
2 Rubriques
30 mins
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Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Security Checklist awareness
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Module
Security Checklist awareness
1 Rubrique
20 mins
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Sending emails during Case processing
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Module
Sending emails during Case processing
1 Rubrique
15 mins
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Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...