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5 heures 15 mins
Continue learning about Case Management using Pega Platform™.
3 heures 20 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
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