In terms of developing a robotic project for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Create work groups and assignment types directly in Pega Robot Manager.

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.