Search
Pega Customer Decision Hub Foundation
-
ミッション
Pega Customer Decision Hub Foundation
5 モジュール
7 チャレンジ
4 時間 30 分
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Digital Messaging
-
ミッション
Pega Digital Messaging
8 モジュール
7 チャレンジ
5 時間 40 分
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Process AI Essentials
-
ミッション
Pega Process AI Essentials
4 モジュール
3 チャレンジ
3 時間 5 分
-
In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
-
ミッション
PW24 Enhancing Customer Engagement with Pega Customer Decision Hub
5 チャレンジ
1時間 30 分
Pega Customer Decision Hub '24.1 -
Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™
Discover how Pega Customer Decision Hub™ solves business...
System Architect
-
ミッション
System Architect
3 ミッション
18 モジュール
16 チャレンジ
1 day 20 時間 35 分
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Digital messaging
-
モジュール
Digital messaging
3 トピック
25 分
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
-
モジュール
Next best action and customer interactions
2 トピック
20 分
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Enabling Pega Customer Decision Hub agents
-
チャレンジ
Enabling Pega Customer Decision Hub agents
2 タスク
5 分
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...