The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...

U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...

Your manager requests that you configure the filing status field in the Payroll Setup Case Type as a radio selection with Single and Married options...

U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...