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Data and Integration Essentials

  • ミッション

    Data and Integration Essentials

    7 モジュール

    6 チャレンジ

    6 時間 30 分

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • ミッション

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 チャレンジ

    1時間 30 分

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    DevOps

    • モジュール

      DevOps

      5 トピック

      50 分

      All Products Visible to: All users
    • This module outlines the concepts, importance, and the implementation of DevOps practices.

    Monitoring your contact center with Insights

    • モジュール

      Monitoring your contact center with Insights

      2 トピック

      15 分

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Next best action and customer interactions

    Presenting suggestions for agents

    • モジュール

      Presenting suggestions for agents

      4 トピック

      35 分

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Configuring a data source

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