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Configuring a coaching tip
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チャレンジ
Configuring a coaching tip
2 タスク
15 分
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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チャレンジ
Configuring a common phrase
2 タスク
15 分
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a data source
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チャレンジ
Configuring a data source
1 タスク
15 分
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As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Creating data relationships in Views
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チャレンジ
Creating data relationships in Views
4 タスク
10 分
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Data Model
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チャレンジ
Creating a Data Model
3 タスク
10 分
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When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data relationship
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チャレンジ
Creating a data relationship
2 タスク
15 分
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The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Creating and setting application variables
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チャレンジ
Creating and setting application variables
2 タスク
15 分
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GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Customizing the user interface for agents
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チャレンジ
Customizing the user interface for agents
2 タスク
15 分
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Validating data against business logic
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チャレンジ
Validating data against business logic
1 タスク
10 分
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Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...
Validating data in Dev Studio
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チャレンジ
Validating data in Dev Studio
2 タスク
10 分
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GoGoRoad customers with Standard coverage provide credit card information during the Submission Stage of an Assistance Request Case to pay for...