Search
Configuring chat queues and routing
-
モジュール
Configuring chat queues and routing
5 トピック
40 分
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Defining a customer Microjourney
-
モジュール
Defining a customer Microjourney
5 トピック
50 分
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Low-code defined
-
モジュール
Low-code defined
5 トピック
50 分
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Defining a reporting strategy
-
モジュール
Defining a reporting strategy
4 トピック
1時間 55 分
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing reports with multiple sources
-
モジュール
Designing reports with multiple sources
4 トピック
55 分
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
The Discover phase and your MLP
-
モジュール
The Discover phase and your MLP
12 トピック
1時間 55 分
-
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express introduction
-
モジュール
Pega Express introduction
3 トピック
20 分
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Initiating a call from a messaging interaction
-
モジュール
Initiating a call from a messaging interaction
1 トピック
10 分
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Pega Express phases
-
モジュール
Pega Express phases
4 トピック
25 分
-
The Pega Express approach includes four phases to support solution delivery.