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Pega Customer Decision Hub Foundation

Pega Digital Messaging

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

System Architect

Best practices for building accessibility into Pega applications

  • Module

    Best practices for building accessibility into Pega applications

    5 Topics

    1 hr 15 mins

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business conditions

  • Module

    Business conditions

    2 Topics

    20 mins

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Digital messaging

  • Module

    Digital messaging

    3 Topics

    25 mins

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action and customer interactions

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