Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.

Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™.

Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...

Automate decision-making to reduce processing time and ensure consistency between Cases.

Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...

Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...