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Pega Process AI Essentials
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Mission
Pega Process AI Essentials
4 Modules
3 Challenges
3 hrs 5 mins
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
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Learn how to prepare your Pega Customer Decision Hubâ„¢ environment to start development right away. Build your own always-on customer brain from the...
Senior System Architect
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Mission
Senior System Architect
3 Missions
11 Modules
11 Challenges
1 day 8 hrs 55 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platformâ„¢. The modules in this...
24.1 Release notes
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Module
24.1 Release notes
2 Topics
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinityâ„¢ '24.1 release. Learn about the Pega GenAIâ„¢ features...
Activities
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Module
Activities
2 Topics
25 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platformâ„¢ applications. Additionally, discover when to use an...
Activities and Automations
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Module
Activities and Automations
3 Topics
35 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platformâ„¢ applications. Discover when to use an Automation...
Debugging application errors
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Module
Debugging application errors
3 Topics
40 mins
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Topic
10 mins
Pega Platform '24.1 -
Pega Process AIâ„¢ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Background processing
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Module
Background processing
4 Topics
50 mins
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Learn how the background processing capabilities in Pega Platformâ„¢ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Creating and managing teams of users
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Module
Creating and managing teams of users
1 Topic
15 mins
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.