Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...

Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

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Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

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The Pega Mentored Training program allows Pega developers to remain on billable projects while still developing their skills in a timely manner. This...