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5 hrs 15 mins
Continue learning about case management using Pega Platform™.
2 hrs 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
1 hr 30 mins
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...
Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...
The Human Resources (HR) department requests the ability to update rules that describe department and company policies in the HRApps application. Add...
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
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