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Configuring cascading approvals with an authority matrix

Configuring case locking

Configuring flow action pre- and post-processing

Configuring parallel processing

Creating a new service request

  • Challenge

    Creating a new service request

    6 Tasks

    10 mins

    Visible to all users
  • U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

Creating reports that combine data from multiple classes

Overriding case urgency

Reviewing log files

Updating assignment routing

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