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Data and Integration Essentials

  • Mission

    Data and Integration Essentials

    7 Modules

    6 Challenges

    6 hrs 30 mins

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    Best practices for building accessibility into Pega applications

    • Module

      Best practices for building accessibility into Pega applications

      5 Topics

      1 hr 15 mins

      Visible to: All users
    • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

    Creating Customer Service data sources

    • Module

      Creating Customer Service data sources

      1 Topic

      10 mins

      Visible to: All users
    • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

    Integrating external data

    • Module

      Integrating external data

      2 Topics

      20 mins

      Pega Customer Service 8.8 Visible to: All users
    • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

    Next best action and customer interactions

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