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Challenge
Create an Intent When record
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3 Tasks
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20 mins
As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...
Challenge
Creating a case from an email
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4 Tasks
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20 mins
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Challenge
Creating a child case
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2 Tasks
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10 mins
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...
Challenge
Creating a composite tab
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3 Tasks
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5 mins
As a system architect, you have a requirement to create a new tab to display the first name, last name, and mobile phone number for a contact in a...
Challenge
Creating a custom business report
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4 Tasks
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15 mins
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Challenge
Creating a data object
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3 Tasks
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10 mins
When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...
Challenge
Creating a decision strategy
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4 Tasks
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25 mins
As a Strategy designer, you are tasked to design a basic decision strategy that outputs the Label action with the lowest printing cost. A set of Label...
Challenge
Creating a field
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2 Tasks
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10 mins
The MyTown Department of Public Works wants to reduce the time spent answering resident complaints about potholes in the roads by empowering town...
Challenge
Creating a field group
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3 Tasks
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15 mins
The mayor of myTown asks you, the town projects manager, to enable residents that report problems online to enter contact information and list any...
Challenge
Creating a household
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4 Tasks
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5 mins
Terry Mason is working on an opportunity for Sara Connor. Terry just learned that Sara married Luke Patel and took her spouse’s last name. Sara and...