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Challenge

Create an Intent When record

  • 3 Tasks

  • 20 mins

As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...

Challenge

Creating a case from an email

  • 4 Tasks

  • 20 mins

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

Challenge

Creating a child case

  • 2 Tasks

  • 10 mins

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...

Challenge

Creating a composite tab

  • 3 Tasks

  • 5 mins

As a system architect, you have a requirement to create a new tab to display the first name, last name, and mobile phone number for a contact in a...

Challenge

Creating a custom business report

  • 4 Tasks

  • 15 mins

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Challenge

Creating a data object

  • 3 Tasks

  • 10 mins

When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...

Challenge

Creating a decision strategy

  • 4 Tasks

  • 25 mins

As a Strategy designer, you are tasked to design a basic decision strategy that outputs the Label action with the lowest printing cost. A set of Label...

Challenge

Creating a field

  • 2 Tasks

  • 10 mins

The MyTown Department of Public Works wants to reduce the time spent answering resident complaints about potholes in the roads by empowering town...

Challenge

Creating a field group

  • 3 Tasks

  • 15 mins

The mayor of myTown asks you, the town projects manager, to enable residents that report problems online to enter contact information and list any...

Challenge

Creating a household

  • 4 Tasks

  • 5 mins

Terry Mason is working on an opportunity for Sara Connor. Terry just learned that Sara married Luke Patel and took her spouse’s last name. Sara and...

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