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Challenge
Configuring security policies
3 Tasks
5 mins
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
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Challenge
Configuring the Email Manager portal
2 Tasks
15 mins
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
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Challenge
Configuring volume constraints
4 Tasks
10 mins
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U+ Bank, a retail bank, is currently promoting multiple credit card offers by sending emails to qualified customers. The bank now wants to apply some...
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Challenge
Contacting hotels
5 Tasks
30 mins
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FSG wants to ensure that each hotel with which it has agreements to book rooms for events is treated as equally as possible. FSG wants to identify...
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Challenge
Control the workflow based on business context
4 Tasks
10 mins
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
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Challenge
Create an Intent When record
3 Tasks
20 mins
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As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...
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Challenge
Creating a case from an email
4 Tasks
20 mins
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
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Challenge
Creating a child case
3 Tasks
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
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Challenge
Creating a data object
3 Tasks
10 mins
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When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...