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  • Challenge

    Configuring the Email Manager portal

    2 Tasks

    15 mins

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

  • Challenge

    Contacting hotels

    5 Tasks

    30 mins

    Visible to all users
  • FSG wants to ensure that each hotel with which it has agreements to book rooms for events is treated as equally as possible. FSG wants to identify...

  • Challenge

    Control the workflow based on business context

    4 Tasks

    10 mins

    Visible to all users
  • When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

  • Challenge

    Creating a custom business report

    4 Tasks

    15 mins

    Visible to all users
  • Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

  • Challenge

    Creating a data object

    3 Tasks

    10 mins

    Visible to all users
  • When submitting a service request through the MyTown311 application, residents first enter information about the issue into the Description field. The...

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