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Module

Creating and executing scenario-based test cases

  • 2 Topics

  • 25 mins

Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...

Module

Creating and managing teams of users

  • 3 Topics

  • 25 mins

Create work groups and work queues to allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

...

Module

Creating and persisting temporary cases

  • 3 Topics

  • 20 mins

Use temporary cases to save storage and improve system performance.

Module

Creating and understanding decision strategies

  • 6 Topics

  • 1 hr 10 mins

Next-Best-Action Designer provides a guided and intuitive UI to bootstrap your application development with proven best practices that generate the...

Module

Creating custom tabs

  • 2 Topics

  • 15 mins

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Module

Creating customer service data sources

  • 1 Topic

  • 10 mins

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

Module

Creating eligibility rules using customer risk segments

  • 1 Topic

  • 15 mins

Decision tables enable you to better adjust to the variables in your business processes. Learn to create decision tables that help you derive a value...

Module

Creating engagement strategies using customer credit score

  • 4 Topics

  • 45 mins

A scorecard is a mathematical model that determines a score value based on a set of conditions and a combiner function. The conditions either use...

Module

Creating sales opportunities

  • 2 Topics

  • 15 mins

The sales process begins with a lead. When a lead qualifies as viable, it is converted to an opportunity. In this lesson, you learn how Pega Sales...

Module

Creating workgroups and assignment types in Pega Robot Manager

  • 1 Topic

  • 10 mins

Create work groups and assignment types directly in Pega Robot Manager.

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