Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface for each step of the case...

Learn about Pega’s Case Management capability

Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...