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Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface for each step of the case...
1 hr 30 mins
Learn about Pega’s Case Management capability
Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...
Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...
In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...
Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR...
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
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