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Work Delegation Design
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Mission
Work Delegation Design
2 Modules
4 Challenges
4 hrs 10 mins
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The Work Delegation Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Accelerating revenue through channel partners
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Module
Accelerating revenue through channel partners
3 Topics
20 mins
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Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...
Access control
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Module
Access control
6 Topics
1 hr 10 mins
Pega Platform 8.7 -
Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Accessing sourced data in a case
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Module
Accessing sourced data in a case
5 Topics
50 mins
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Configure the structure and refresh strategies for data pages to optimize the retrieving, refreshing, and persistence of data for case processing.
Supporting agents with help content
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Module
Supporting agents with help content
5 Topics
30 mins
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Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...
Achieving better results with Pega Sales Coach
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Module
Achieving better results with Pega Sales Coach
1 Topic
10 mins
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Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Topics
25 mins
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Design reports to analyze case data and provide insight into processes and workflows.
Enabling accessibility features in applications
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Module
Enabling accessibility features in applications
1 Topic
20 mins
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In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Activities
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Module
Activities
2 Topics
25 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Adapters
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Module
Adapters
7 Topics
42 mins
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...