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Module

Completing work on time

6 Topics

40 mins

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Module

Components

7 Topics

47 mins

Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...

Module

Conducting load testing

3 Topics

23 mins

Load testing is an important part of preparing any application for production deployment. It helps identify performance issues that may only become...

Module

Conducting usability testing

2 Topics

15 mins

Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

Module

Configuring a CTI Link

2 Topics

15 mins

The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Module

Configuring a web chatbot

2 Topics

20 mins

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

Module

Configuring and running simulation tests

10 Topics

1 hr 55 mins

Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...

Module

Configuring cascading approvals with a reporting structure

2 Topics

20 mins

Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.

Module

Configuring case approvals with an authority matrix

2 Topics

20 mins

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

Module

Configuring chat queues

2 Topics

15 mins

Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR...

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