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Looking for instructor-led training?
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Module
Adding members to the sales team
2 Topics
15 mins
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A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...
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Module
Adding more tracking time periods for contact policies
2 Topics
25 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
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Module
Adding optional actions to a workflow
3 Topics
25 mins
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Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.
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Module
Adding optional actions to a workflow
3 Topics
25 mins
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Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.
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Module
Advanced background processing
3 Topics
22 mins
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The design of background processing is crucial to meeting business service levels and automating process. Background processes must be carefully...
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Module
AI and robotic automation
1 Topic
10 mins
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Artificial intelligence (AI) and robotic automation technology changes the way people work. AI and robotics both automate work, each in a different...
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Module
App Factory advanced configurations
1 Topic
12 mins
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Utilize the DevOps, reuse, automation, and collaboration capabilities to get the most out of App Factory.
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Module
App Factory application life cycle
3 Topics
37 mins
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Learn about the repeatable application life cycle enabled by App Factory and how to extend and configure the life cycle based on the needs of your...
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Module
Application Development
4 Topics
40 mins
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Learn about Pega’s Application Development capability
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Module
Application migration
5 Topics
40 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...