Module
Integrating External Data
- 90 minutes
Integrating External Data In this module, you learn how to integrate external data into a Pega Customer Service application…
Module
Avoiding redundant product offerings
Avoiding redundant product offerings A customer may already own a product that you want to offer. Learn how to avoid making…
Module
Understanding decision strategy execution
- 2 hours
Understanding decision strategy execution Learn the mechanics of strategy execution including how data flows through a…
Module
Testing strategies en masse with simulations
Testing strategies en masse with simulations Say you want to know how a decision strategy is going to affect an entire…
Module
Predicting Customer Behavior Using Real-time Data
Predicting Customer Behavior Using Real-time Data You want to predict customer behavior, but you have no historical behavioral…
Module
Configuring a Pega Chat server
- 30 minutes
Configuring a Pega Chat server Pega chat allows customers to communicate to customer service representatives (CSRs) in real…
Course
Utilizing text analytics for email routing
- Platform Version 8.2
- 1.5 hour
Utilizing text analytics for email routing Humans can effortlessly interpret a single email, but we cannot do it efficiently…
Module
Defining and managing customer actions
- Platform Version 8.2
- 15 minutes
Defining and managing customer actions The main role of a Decision Strategy is to select the Next-Best-Action for a customer…
Module
Calculating dynamic prices
- Platform Version 8.2
- 22 minutes
Calculating dynamic prices You often want to differentiate between your customers as they have a different customer lifetime…
Module
Selecting the most profitable proposition
- 22 minutes
Selecting the most profitable proposition You can offer multiple propositions to a customer, but you often you need to limit…