Skip to main content
close Search

Search

Looking for instructor-led training?

Library

Type

Skill Level

Product

We're still migrating content to the new system.

View previous Pega Academy application

Module

Automation techniques

  • 4 Topics

  • 29 mins

While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...

Module

Avoiding overexposure of actions

  • 2 Topics

  • 20 mins

Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...

Module

Avoiding overexposure of actions in outbound

  • 2 Topics

  • 25 mins

Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define...

Module

Background processing

  • 5 Topics

  • 50 mins

Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Students...

Module

Basic interrogation

  • 5 Topics

  • 40 mins

Before developing a robotic solution for use with a Pega application, you must complete the process of interrogating the necessary applications to...

Module

Basic robotic automations

  • 10 Topics

  • 1 hr 1 min

In terms of developing a robotic solution for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...

Module

Building predictive models

  • 3 Topics

  • 30 mins

Build predictive models on historical customer data in Prediction Studio by using the wizard that guides you through the successive steps. Understand...

Module

Bulk upload data to Pega Sales Automation

  • 3 Topics

  • 20 mins

The Data Import wizard allows you to add or update data records by uploading CSV files. This bulk upload process helps you to import data from a...

Module

Business use case: Cross-sell on the web extended

  • 1 Topic

  • 15 mins

Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...

Module

Calculating values

  • 2 Topics

  • 35 mins

Enhance your existing data by calculating field values automatically to simplify processes and provide additional business insight.  Automatic...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice