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Looking for instructor-led training?
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Mission
Unified Messaging Edition for Agents
2 Modules
1 hr 15 mins
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Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...
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Mission
User Interface Foundation
10 Modules
9 Challenges
7 hrs 40 mins
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Begin your journey to learn about Pega’s User Interface (UI) capability.
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Module
Accelerating revenue through channel partners
3 Topics
20 mins
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Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...
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Module
Accelerating revenue through channel partners
3 Topics
20 mins
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Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...
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Module
Accessing sourced data in a case
5 Topics
45 mins
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Optimize the retrieving, refreshing and persistence of data for case processing.
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Module
Achieving better results with Pega Sales Coach
2 Topics
15 mins
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Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...
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Module
Activities
3 Topics
35 mins
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.
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Module
Adapters
7 Topics
42 mins
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
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Module
Adding an external data source to a data type
4 Topics
40 mins
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Configure data types based on external data models to simplify integration with external systems.
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Module
Adding members to the sales team
2 Topics
15 mins
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A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...