Module
Configuring service cases for agents
- 30 minutes
Configuring service cases for agents Pega Customer Service™ applications include a set of predefined case types also known as…
Module
Guiding a Customer Service Agent with Dialogs
- 15 minutes
Guiding a Customer Service Agent with Dialogs In this module, you will learn how to provide customer service agents with a…
Module
Monitoring Your Contact Center with Reports
- 20 minutes
Monitoring Your Contact Center with Reports Pega Customer Service™ provides various ways for managers to observe and monitor…
Module
Using third party predictive models
Using third party predictive models Does your client have a large investment in PMML-compliant predictive models? Help them…
Module
Promoting Rule Reuse with Relevant Records
- Platform Version 8.2
- 35 minutes
Promoting Rule Reuse with Relevant Records In this module, students learn how to designate rules as relevant records to…
Module
Achieving better results with Pega Sales Coach
- 35 minutes
Achieving better results with Pega Sales Coach Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct…
Module
Designing decision strategies for real-life scenarios
Designing decision strategies for real-life scenarios You are ready for your first client assignment. Your client, U+ Bank,…
Module
Suggesting Tasks in Interactions
- 30 minutes
Suggesting Tasks in Interactions Pega Customer Service™ allows service cases to be suggested to customer service agents while…
Module
Categorizing Data using Data Sources
- 30 minutes
Categorizing Data using Data Sources As you create more service cases you may find that you want to organize service cases by…
Module
Configuring AI for Email
- 30 minutes
Configuring AI for Email In this module, system architects learn how to configure AI for email for a Pega Customer Service…