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  • Mission

    Unified Messaging Edition for Agents

    2 Modules

    1 hr 15 mins

    Visible to all users
  • Unified Messaging Edition empowers best-in-class digital customer experience over consumer-preferred channels: Apple Business Chat, Facebook Messenger...

  • Mission

    User Interface Foundation

    10 Modules

    9 Challenges

    7 hrs 40 mins

    Visible to all users
  • Begin your journey to learn about Pega’s User Interface (UI) capability.

  • Module

    Accelerating revenue through channel partners

    3 Topics

    20 mins

    Visible to all users
  • Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...

  • Module

    Accelerating revenue through channel partners

    3 Topics

    20 mins

    Visible to all users
  • Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...

  • Module

    Accessing sourced data in a case

    5 Topics

    45 mins

    Visible to all users
  • Optimize the retrieving, refreshing and persistence of data for case processing.

  • Module

    Achieving better results with Pega Sales Coach

    2 Topics

    15 mins

    Visible to all users
  • Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...

  • Module

    Activities

    3 Topics

    35 mins

    Visible to all users
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications.

  • Module

    Adapters

    7 Topics

    42 mins

    Visible to all users
  • There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

  • Module

    Adding an external data source to a data type

    4 Topics

    40 mins

    Visible to all users
  • Configure data types based on external data models to simplify integration with external systems.

  • Module

    Adding members to the sales team

    2 Topics

    15 mins

    Visible to all users
  • A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...

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