Module
Managing the sales process from a mobile device
- 30 minutes
Managing the sales process from a mobile device The sales team can access Pega Sales Automation™ on mobile devices while on…
Module
Pega Customer Service Overview
- 45 minutes
Pega Customer Service Overview In this module you get an overview of the features and capabilities of Pega Customer Service™…
Module
Supporting Agents with Help Content
- 45 minutes
Supporting Agents with Help Content In this module you will learn how to create help content using Pega Knowledge. The help…
Module
Optimizing the customer value in the contact center
Optimizing the customer value in the contact center Some customers are more receptive to promotional messages than others. How…
Module
PegaWorld 2019 Optimizing decision strategies
- Platform Version 8.2
- 4 hours
PegaWorld 2019 Optimizing decision strategies Learn new techniques for architecting the perfect 1:1 customer experience…
Module
Customizing the User Interface for Agents
- 45 minutes
Customizing the User Interface for Agents In this module you will learn how to configure various aspects of the Pega Customer…
Course
CLM Foundation
- Platform Version 8.2
- 1 day
CLM Foundation CLM Foundation is a foundation course for anyone wishing to learn about Pega Client Lifecycle Management for…
Course
Implementing CLM
- Platform Version 8.2
- 2 day
Implementing CLM Participants learn how to use the tools provided with the platform to configure the CLM application to best…
Module
Accelerating sales with Outlook integration
- Platform Version 8.2
- 15 minutes
Accelerating sales with Outlook integration The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual…
Module
Configuring Common Phrases for Agents
- 30 minutes
Configuring Common Phrases for Agents In this module, you will learn how to provide customer service agents with a set of…