Skip to main content
133 Courses 36 Exams 199 Modules

Course

PRPC: Senior System Architect

The Senior System Architect program is an advanced course for those who want to learn PRPC concepts by designing and building for reusability across multiple lines of business.

Course

Decisioning Fundamentals

Decision Strategy Manager (DSM) is for strategy designers that want to utilize predictive analytics in their applications. This Decisioning Fundamentals course will teach you how to design sophisticated decision strategies in DSM and embed them into an application process through PRPC's process modeler.

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure CPM and PegaCALL to integrate with telephony infrastructure including CTI platforms from Avaya, Cisco and Genesys and use features including soft phone and screenpop. The course also shows students how to configure and use PegaCHAT to provide customer service over chat.

Course

PRPC: Fast Track

In Fast Track students learn how to create PegaRULES Process Commander (PRPC) solutions by extending an existing application using the Application Profile and Application Accelerator. Students also define properties, modify the user interface and create business rules and processes.

Course

PRPC: Bootcamp

Bootcamp is for those who want to focus on building applications for reuse that solve complex business problems. Students design and build for reusability across multiple lines of business.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best to deploy and extend CPM to meet your business objectives.

Course

PRPC: Lead System Architect

The Lead System Architect Program concentrates on building on the PegaRULES Process Commander (PRPC) concepts and skills you learned in the Senior System Architect program to build and design an application that follows the Build for Change concept.

Course

PRPC: Architecture

This course provides an overview of the architecture of PRPC. Students will learn the functional layers that make up the PRPC architecture, how PRPC is deployed across JEE servers and databases and how PRPC scales up and across an organization to meet the most demanding application requirements.

Course

Next-Best-Action Advisor

The NBA Advisor course provides a detailed explanation of the concepts and functions of the solution and of the screens and screen items that are available to the Customer Service Agent during a customer interaction. The course shows how the underlying decision strategies and tables are configured within the NBA Advisor development environment and how they can be edited to meet the changing needs of the business.

Course

Customizing Security Requirements in Pega Applications

In this course, you use Pega Platform capabilities to satisfy common security requirements in your applications and deploy guardrail-compliant applications. The Pega Platform model-driven architecture allows you to secure applications by configuring built-in features that include user and system authentication, access control, and data encryption. Delivered on v7.3, exercises in this course are designed to enable users on v7.3 and v7.4. You may notice slight navigation changes between versions.