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Controlling the workflow based on a business context for BAs
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Challenge
Controlling the workflow based on a business context for BAs
2 Aufgaben
15 Min.
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
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Challenge
Creating a child case
2 Aufgaben
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
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Challenge
Creating a child Case for BAs
8 Aufgaben
30 Min.
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating a composite tab
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Challenge
Creating a composite tab
2 Aufgaben
5 Min.
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
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Creating a Digital Messaging interface
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Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a new service request
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Challenge
Creating a new service request
4 Aufgaben
10 Min.
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Creating a Pega Web Mashup
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Challenge
Creating a Pega Web Mashup
4 Aufgaben
15 Min.
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GoGoRoad is a roadside assistance application owned by Uplus Auto. GoGoRoad stakeholders want to give customers the ability to create a new assistance...
Creating data relationships in Views
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Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating field groups in Constellation Views
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Challenge
Creating field groups in Constellation Views
6 Aufgaben
35 Min.
Pega Platform '23 -
Important aspects of the UI configuration for the Tell Us More application from Sweet Life Inc. are field groups and the Search and select pattern for...
Creating partial Views with Constellation
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Challenge
Creating partial Views with Constellation
4 Aufgaben
45 Min.
Pega Platform '23 -
As a Case progresses toward resolution, users often need to review information that was previously entered or referenced earlier in the Case Life...