During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...

Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...

GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...