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Pega Customer Decision Hub Foundation

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    Next best action and customer interactions

    Presenting suggestions for agents

    • Modul

      Presenting suggestions for agents

      4 Themen

      35 Min.

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Creating a new entity

    Creating new aggregates on streamable data

    Enabling Pega Customer Decision Hub agents

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