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Organization records
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Modul
Organization records
3 Themen
25 Min.
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
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Modul
Parallel processing
4 Themen
40 Min.
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Reviewing log files
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Modul
Reviewing log files
3 Themen
30 Min.
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Service requests
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Modul
Service requests
9 Themen
50 Min.
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Voice AI components
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Modul
Voice AI components
2 Themen
15 Min.
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Updating Assignment routing
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Challenge
Updating Assignment routing
2 Aufgaben
20 Min.
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Overriding Case Urgency
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Challenge
Overriding Case Urgency
1 Aufgabe
10 Min.
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
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Challenge
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
2 Aufgaben
10 Min.
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GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...
Configuring parallel processing
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Challenge
Configuring parallel processing
4 Aufgaben
20 Min.
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At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...